[Resolved] BookMyShow — Cancel movie tickets

Ravi RS Rajora

from Dehra Dun, Uttarakhand

Address:

Gulbarga, Karnataka, 131001

I had booked tickets from BookMyShow.com for a movie at SunCity mall - Gulbarga. But due to certain reasons, I wanted to cancel my ticket. I called BookmyShow helpline number to cancel the tickets, one day before the show. But they refused my request. Even when I requested them to keep the service charges, and may be more but refund the rest of the amount, the customer acre executive completely refused. When I demanded to speak to their senior, . they promised to arrange a cal back which I never recveived.

Regards,
Ravi

+1 photos

Was this information helpful?

No (0)

Yes (0)

Jun 12, 2017

Complaint marked as Resolved

Verified Support

May 12, 2017

BookMyShow Customer Care's response Hi Ravi,

We understand your point. Once tickets are booked we are unable to cancel, exchange, refund or manually modify as the seats are confirmed and booked directly at the cinema’s end and we have to stick to the rules laid by the cinema. Hope you understand us!

Regards,
Team BookMyShow

Please Note: Bookmyshow does not look for any bank details or card numbers from its customers. Request you to not share any confidential details to any anyone claiming to be BookMyShow representative