[Resolved] BookMyShow — Cancel my movie tickets

san@09

from Mundi, Madhya Pradesh

Address:

490026

Bookmyshow.com — Cancellation of Ticket

65 Reviews
Vi vidis92 on Jun 2, 2013
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I had booked tickets from BookMyShow.com for a movie at DTCityCentre - Gurgaon. But due to certain reasons, I wanted to cancel my ticket. I called BookmyShow helpline number to cancel the tickets, one day before the show. But they refused my request. Even when I requested them to keep the service charges, and may be more but refund the rest of the amount, the customer acre executive completely refused. When I demanded to speak to their senior, . they promised to arrange a cal back which I never recveived.

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May 9, 2017

Complaint marked as Resolved

Please cancel my movie ticket

Verified Support

May 10, 2017

BookMyShow Customer Care's response Hi there!

We do understand your view on this situation. When you book a ticket on our website, there are stages where you confirm your booking on the order summary page. Once you proceed to payment and the booking is confirmed, the seats are blocked at the cinema's end. We being ticket aggregates have to abide by the rules laid by the cinemas and hence cannot exchange, refund, cancel or make any manual modifications on a confirmed booking as cinemas do not have a cancellation policy.

Please email us your contact info to [protected]@bookmyshow.com and we will arrange a call back for you!

Regards,
Team BookMyShow

Please Note: Bookmyshow does not look for any bank details or card numbers from its customers. Request you to not share any confidential details to any anyone claiming to be BookMyShow representative