[Resolved] BookMyShow — cancellation of ticket id pmsj[protected]

kalutaran

from Chandigarh, Chandigarh

Address:	Jammu, Jammu and Kashmir, 181201
Website:	[email protected]

Dear team,

My booking id is

Booking id: pmsj[protected].

Seats: platinum - d1, d2.

2 seat (S) for race 3 (U/a) on fri, 15 jun, 2018 1:15pm

At platinum movietime spa: jammu (Audi 1).

I have facing some medical emregency in family today,

Request to you kindly cancel my ticket for tommrows show,

Kindly refund the money after duducting charges,

During customer care call he is saying that he will arrange canclation for the same shows but now he is deny the same

I am trying customer care no for 1hrs but its very busy,

Kindly do the needfull on urgent basis

Regards
Taranjit singh
[protected]

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Jul 18, 2018

Complaint marked as Resolved

Verified Support

Jun 17, 2018

BookMyShow Customer Care's response Hi,

If you are a superstar customer, you can cancel your tickets under ‘My Profile’ Terms and Conditions apply. We now also have a cancellation feature available for a wide range of cinemas wherein you can get back 70% of your ticket amount if you cancel your tickets 4 hours prior to the show time. You will see this option under the cinema name while booking your tickets on the app/website. A cancellation for rest of the cinemas is currently unavailable. However, the good news is that we are in process of on-boarding these cinemas to enable the cancellation option for you.

Looking forward to serve you soon.

Regards,
Team BookMyShow

Please Note: Bookmyshow does not look for any bank details or card numbers from its customers. Request you to not share any confidential details to any anyone claiming to be BookMyShow representative.