[Resolved]  BookMyShow — coupons given while booking a show

The tickets for a movie were booked on 1 january 2018 for pvr logix city center mall, noida, uttar pradesh, india. The coupon given by book my show for subway offered a discount on the 6' bread and beverage. The beverage mentioned in the terms and conditions was specified to be aerated, canned or pet bottle. The coupon was specifically for that day. The employee there refused to give the beverage. He said that the fountain machine is not working and when asked for canned one he simply refused and misbehaved. He was not ready to listen and kept saying you can write a complain but do not talk to me. He was very rude and harsh. Why are these coupons given by the company if the employees are not willing to accept the coupon. The name of the employee was mr. Vijay.