[Resolved] BookMyShow — Debit card charged but ticket not booked

Ashiqurr

Address:

Kamrup Metropolitan, Assam, 782124

I am Ashiqur Rahma, I tried to book for four tickets tomorrow by using gmail id [protected]@gmail.com or mobile no [protected] November[protected] for ISL North east United FC vs FC Pune city which will play on 22 nov 2016. Suddenly my Debit card got charged for the amount of 1140 for four tickets and the entire amount was deducted as txn#[protected] . However the tickets didn't get confirmed due to transaction failure. .. I also checked my email but nothing found any message on tickets..please send me the confirmed tickets to my gmail address - [protected]@gmail.com or mobile no [protected]...

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Jan 1, 2017

Complaint marked as Resolved

Verified Support

Nov 29, 2016

BookMyShow Customer Care's response Hi,

We sincerely regret the level of discomfort you have faced while transacting with us.

The said transaction has been initiated from our end.

Ideally the amount does hit the account within 5-7 working days or 10 working days in case of nationalized bank.

You may note down the reversal code [protected]

Please quote the above-mentioned reference code to your bank and then cross check the same with your updated bank statement for the mentioned period and assist us with the screenshot of the statement in case of any discrepancies. ( on [protected]@bookmyshow.com )

Our sincere thanks for your time and consideration.

Regards,
Team BookMyShow

Please Note: Bookmyshow does not look for any bank details or card numbers from its customers. Request you to not share any confidential details to any anyone claiming to be BookMyShow representative.