BookMyShow — Did not receive my refund even after two weeks

Good Morning
I have booked 4 tickets for a film but due to less number of people, the show got cancelled and they told me that bookmyshow will refund my money in two days. Its been two weeks since I haven't received any refund. I also wrote emails regarding this issue but there was no reply from them. Their response is really pathetic and not even giving any updates from their side regarding my refund. I want this problem to be solved immediately.
Thank you
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