BookMyShow — difficulty in entering theatre

Address:

Moothedan House, 683544

Sir,
I purchased tickets online for the movie ittimani today in ashirvad, perumbavoor. I got the confirmation sms as well as email.in all theatre, this confirmation sms or email was enough to enter into the theater.in ashirvad, i need to wait in the queue for collecting the tickets for entering into theatre by showing my confirmation sms. This seems to be very difficult for my family. We were using these facilities after paying additional internet handling fee to avoid the long queue in theatre. Not only me, but many others are also have done the booking online and need to face the same situation. I think you need to consider it seriously or you simply cancel your online booking facilities in bookmyshow. The theatre is good, facilities were satisfactory. The behavior of staff members are not at all good.

Thanking you