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[Resolved]  BookMyShow — failed transaction, refund not processed

I attempted to book two tickets through bookmyshow on[protected] for forum neighborhood mall, whitefield bangalore.
The amount of inr 569.12 was debited from my account, however the seats were not booked and i got no confirmation. After sometime i booked the tickets again and this time i got the booking confirmation
However, the first transaction is a failure and the amount has not yet been refunded yet although it has been 10 days.
My details :
Name - priyam saikia
Phone - [protected]
Transaction id of bank - hdfc[protected]
E-mail - [protected]@gmail.com
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Complaint marked as Resolved Aug 6, 2019
Verified Support
BookMyShow Customer Care's response Jul 05, 2019 Hi,

We hope you are in receipts of your funds. Do get in touch with us on [protected]@bookmyshow.com along with the contact details entered while transacting for any clarity

Our team would be there to help you.

Regards,
Team BookMyShow

Please Note: Bookmyshow does not look for any bank details or card numbers from its customers. Request you to not share any confidential details to any anyone claiming to be BookMyShow representative.
Complaint comments  1 Comment     Updated: ShareTweet

Comments

Hi..I tried to book ticket through bookmyshow.The payment was successful.But due to network issue the tickets were not booked.When will i get my money back?
Aai tried to file a complaint in bookmyshow app but that is asking my booking id.My tickets are not even booked.I payed via bank and not from any money wallets.So will my money be refunded?
BookMyShow Customer Care's response, Jul 5, 2019
Verified Support
Hi,

We hope you are in receipts of your funds. Do get in touch with us on [email protected] along with the contact details entered while transacting for any clarity

Our team would be there to help you.

Regards,
Team BookMyShow

Please Note: Bookmyshow does not look for any bank details or card numbers from its customers. Request you to not share any confidential details to any anyone claiming to be BookMyShow representative.

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    BookMyShow
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