[Resolved]  BookMyShow — False promise to change the date of Sunburn ticket date

Address:Pune, Maharashtra, 411007

This is Pranav Deshmukh. I booked a ticket for 28th "Day 1" of sunburn by mistake instead of 29th. I am going along with my 3 other friends. I requested if i could get the ticket date changed. However your staff and Bookmyshow has caused a lot of inconvenience for me by falsely telling that if i book another ticket for 29th they will cancel my ticket for 28th. Now, i have paid 8000 Rs. And the promise of cancellation and refund of the 28th ticket is not being completed.
Was this information helpful?
No (0)
Yes (0)
Mar 12, 2017
Complaint marked as Resolved 
Verified Support
Feb 07, 2017
BookMyShow Customer Care's response
Hi,

We hope your query has been addressed on 3006953

Also, the amount of Rs 4, 157.73/- charged for the transaction done against the booking id KESN01A49BZP36 would be refunded into the same account within a maximum of 5-7 working days.

Thank you for your kind cooperation and patience while we were reviewing your concern.

Regards,
Team BookMyShow

Please Note: Bookmyshow does not look for any bank details or card numbers from its customers. Request you to not share any confidential details to any anyone claiming to be BookMyShow representative.
Complaint comments 

Comments

Today tried for get movie ticket of nangal of for 10.45 pm show at Oberon mall, Kochi. then I got a seat and tried to pay via Debit card. Then 182 rupees reduced from my account and not get seat confirmation.. also attaching the screen shot of messaage... Plz return my money back to my account

BookMyShow Customer Care's response, Feb 7, 2017
Verified Support
Hi,
We know this must have caused you trouble. Please accept our apologies for it.
Please share the contact details (contact number and email id) entered while transacting at helpdesk@bookmyshow.com LIVE CHATS or at 022-61445050 as we are unable to trace any details.
Looking forward to serve you soon.
Regards,
Team BookMyShow

Please Note: Bookmyshow does not look for any bank details or card numbers from its customers. Request you to not share any confidential details to any anyone claiming to be BookMyShow representative.

Post your Comment

    I want to submit Complaint Positive Review Neutral Comment
    code
    By clicking Submit you agree to our Terms of Use
    Submit
    BookMyShow
    customer care contact
    Customer satisfaction rating Customer satisfaction rating is a complex algorithm that helps our users determine how good a company is at responding and resolving complaints by granting from 1 to 5 stars for each complaint and then ultimately combining them all for an overall score.
    Read more
    57%
    Complaints
    1527
    Pending
    0
    Resolved
    852
    BookMyShow Phone
    +91 22 3989 5050
    +91 22 6508 8960
    BookMyShow Address
    Ground Floor, Wajeda House, Gulmohar Cross 7, Juhu Scheme, Mumbai, Maharashtra, India
    View all BookMyShow contact information