[Resolved] BookMyShow — grievances regarding voucher redemption

CA Gaurang

from Meerut, Uttar Pradesh

Address:	Mathura, Uttar Pradesh, 281502
Website:	in.bookmyshow.com

Being a well known e-commerce platform/company it is the matter o[censored]tmost shame for your company to say that customers are misguided & cheated by your pathetic offers. In my case, I shop for Rs 2500/-and got voucher worth Rs 600/-for movies.When I started booking the show and applied the coupon code, it didnt work and displayed a message that booking has to be done before 2days and now the validity is 15days from now once you have applied the code.After 12days when I tried to book show again on weekend then it showed the message as per attached screenshot.

Now the point of embarrassment is that why do you give such useless/worthless vouchers coupled with such terms and conditions & unnecessary limitations/restrictions that a person has to mull at least 100times before redeeming it..For a working person only day when he/she can redeem such vouchers is weekends and your company has put specific limitations especially on those days.There is no flexibility with respect to redemption of vouchers.Also these limitations are not disclosed before hand.This is completely a trap for genuine buyers. Ashamed of this act of 'Bookmyshow'.Would never suggest anyone to book from your site.
You people are literally harassing customers with these pathetic kind of acts.

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Nov 10, 2018

Complaint marked as Resolved

Verified Support

Oct 08, 2018

BookMyShow Customer Care's response Hi there,

Thanks for reaching out to us. With regards to this query, I request you to kindly check, point number 8 on the reverse of the voucher which clearly states that the voucher has to be used to book a minimum of 2 tickets 2 days in advance.

Please drop in your contact details on [protected]@bookmyshow.com so that we can have a word.

Looking forward to serving you soon.

Regards,
Team BookMyShow

Please Note: Bookmyshow does not look for any bank details or card numbers from its customers. Request you to not share any confidential details to any anyone claiming to be BookMyShow representative.