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[Resolved]  BookMyShow — ignorance of bookmyshow customer care executives

I booked movie ticket online for "valayam" on 20-feb-2020 to watch movie on the date 23-feb-2020.

As per the schedule, i have to watch movie on 23-feb-2020 at 4:45 pm. Hence, i went to cinema theatre accordingly. When i was about to pass through the ticket checking executive at cinema hall, there the people were telling me that the movie has been canceled.

When i enquired about the money, they started processing to repay back it.

Cinema management was telling that they have already informed to bookmyshow management. But, i have not received any communication from bookmyshow.

Is it not the responsiblity of bookmyshow to inform to me? Shall this type of ngeligance be acceptable? What is the solution to solve this problem?
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May 14, 2020
Complaint marked as Resolved 
Verified Support
Apr 09, 2020
BookMyShow Customer Care's response
Hi Ashok,

We apologize for the trouble and we hope you have received your refund.

In case of any clarity please connect with us on [protected]@bookmyshow or LIVE CHAT with us.

We'd do all it takes to have this sorted for you.

Please Note: Bookmyshow does not look for any bank details or card numbers from its customers. Request you to not share any confidential details to anyone claiming to be BookMyShow representative
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