[Resolved] BookMyShow — Internet handling charges

Amruta Tambe

from Mumbai, Maharashtra

Address:	400064
Website:	Book My Show

I have booked tickets online so many times. But the internet handling charges for different movie shows are different, likewise these charges for normal movies are less than that of blockbuster movies. Kindly fix a amount for internet handling!!!
What is the use of booking tickets online if we are using our internet and you are deducting 50 to 70 rupees for 2 tickets???
I have attached screenshots of online booking emails please check!!

+2 photos

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Jun 13, 2017

Complaint marked as Resolved

Verified Support

May 12, 2017

BookMyShow Customer Care's response Hi Amruta,

The internet handling fee is a service charge that we are entitled to charge for providing customers the convenience of booking tickets from their comfort zone without having to access physical points of sale. It is our bread & butter and we try to keep the prices as reasonable & competitive we can. Being ticket aggregate, we have zero authority to make any manual changes on a confirmed booking as cinemas don't have a cancellation policy. We believe in being transparent to our customers & clearly show you the amount charged on the ticket price before proceeding to payment. Hope you understand us!

Regards,
Team BookMyShow

Please Note: Bookmyshow does not look for any bank details or card numbers from its customers. Request you to not share any confidential details to any anyone claiming to be BookMyShow representative