[Resolved] BookMyShow — ipl match tickets are not available and poor customer care service

 
1 Review
India
User
 $darth vader on Mar 24, 2018
Dear sir,
You bms is providing us absolute poor service ever. I desperatelly wanted only 1 ticket of mumbai indians vs chennai super kings match. But when i opened the bms app on 14 march 5.28 pm there are 2 miniutes early tickets are available and u guys said the tickets are available on 5.30 pm on time. So why the tickets are available early? And then i select the match ticket and going to buy the ticket. But my payment processing had some problems. And it's all about bookmyshow server problem. Your site is crush on that time. Thats why i can't buy ticket. And when i call customer service they said sry sir lots of people are buying tickets so that's why the problem are happening. So it's your problem u have do something for this so people can easily buy tickets in any time.
Regards
Reply
Complaint marked as Resolved May 14, 2018
Verified Support
BookMyShow Customer Care's response, Apr 06, 2018
Hi,

We know this must have caused you trouble.

In regards to your concern, I wish to inform you that the tickets went live at 5.30 pm and not beforehand. Request you to check the system time settings on your device for this. In terms of the booking failure please help us with your contact details on [email protected] and we will have this looked into.

Looking forward to serve you soon.

Regards,
Team BookMyShow

Please Note: Bookmyshow does not look for any bank details or card numbers from its customers. Request you to not share any confidential details to any anyone claiming to be BookMyShow representative.
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    BookMyShow - ipl match tickets are not available and poor customer care service