[Resolved]  BookMyShow — Money deducted from my account, but no tickets received

Address:New Delhi, Delhi, 110063
Website:www.bookmyshow.com

Hi,
I just tried to book 3 tickets for civil war for sunday 7.25pm show pvr pacific mall, delhi. I got a message from my bank saying that an amount of rs.1288.89 has been deducted, however on the book my show app page it said that the transaction has failed. So i haven't recieved my tickets in spite of paying for them.

I request you to please look into the matter and resolve it at the earliest.
Thank you.
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Jun 29, 2016
Complaint marked as Resolved 
Verified Support
May 25, 2016
BookMyShow Customer Care's response
Hi, We sincerely regret the level of discomfort you have faced while transacting with us. The said transaction has been initiated from our end. Ideally the amount does hit the account within 5-7 working days or 10 working days in case of nationalized bank. You may note down the reversal code 335905 Please quote the above mentioned reference code to your bank and then cross check the same with your updated bank statement for the mentioned period and assist us with the screenshot of the statement in case of any discrepancies. ( on [protected]@bookmyshow.com ) Our sincere thanks for your time and consideration. Regards, Team BookMyShow Please Note: Bookmyshow does not look for any bank details or card numbers from its customers. Request you to not share any confidential details to any anyone claiming to be BookMyShow representative.
Complaint comments 

Comments

Hi,

We know this must have caused you trouble. Please accept our apologies for it.
Please share the contact details (contact number and email id) entered while transacting at [protected]@bookmyshow.com LIVE CHATS or at[protected] as we are unable to trace any details.

Looking forward to serve you soon.
Regards,
Team BookMyShow

Please Note: Bookmyshow does not look for any bank details or card numbers from its customers. Request you to not share any confidential details to any anyone claiming to be BookMyShow representative.

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