[Resolved] BookMyShow — money has been debited on account of film tickets booking without ticket confirmation.

[Resolved] BookMyShow — money has been debited on account of film tickets booking without ticket confirmation.

S Srija Ghosh from Kolkata, West Bengal

On 13th of december, 2019, i had booked 3 tickets of the film sagardwipey jawker dhan at nandan cinema hall for a 3:30pm show on 14th of december, 2019. An amount of rs. 248.40 has been debited from my sbi account, while no confirmation of tickets have been sent to me. When i am checking the site again to locate the status of my booking, it shows my selected seats to be available for further booking. This is an undesired and extremely disgusting on the part of this company to have allowed all monetary transaction without giving any service to the customer. I do demand a refund (Rs. 248.40) from this organization, for breaking the trust of a consumer. Was this information helpful? No (0) Yes (0)
May 13, 2020 Complaint marked as Resolved Verified Support Apr 09, 2020 BookMyShow Customer Care's response Hi Srija, We apologize for the trouble and we hope you have received a refund. Ideally, the amount charged with the unsuccessful transaction will be refunded in 4-5 working days for privatized bank and 10 working days for the nationalized bank. In case of the amount paid using a UPI app, it should reflect within the next 3-4 working days. The amount paid through the wallet will be refunded within the next 24 hours. In case of any clarity please connect with us on [protected]@bookmyshow or LIVE CHAT with us. We'd do all it takes to have this sorted for you. Please Note: Bookmyshow does not look for any bank details or card numbers from its customers. Request you to not share any confidential details to anyone claiming to be BookMyShow representative
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