[Resolved] BookMyShow — Movie ticke cancelation
I had booked tickets from BookMyShow.com for a movie atOrion Mall Bangalore Karnataka. But due to certain reasons, I wanted to cancel my ticket. Even when I requested them to keep the service charges, and may be more but refund the rest of the amount, vide BOOKING ID WG5HDMR, i called your call center also but nobody can response in view of this kindly cancel my booked tickets and refund
Complaint marked as Resolved Mar 5, 2017
Verified SupportBookMyShow Customer Care's response Feb 02, 2017
Your view on the situation is very important to us.
We would love to assist you with your query and it is always our pleasure to provide you with exceptional customer service.
Unfortunately, when a booking is confirmed on our website, the seats are reserved at the cinema and are deemed sold.
Since, online bookings are confirmed transactions, tickets once booked cannot be cancelled, exchanged or refunded from our end.
Also, there is no provision wherein we can make any modification in show date, time, movie, seats etc which are already confirmed.
Keeping the cancellation norm in mind, it would have been an opportunity for customers to bring a smile on their dear one's face by gifting those tickets.
Assuring you of our best services at all times.
Please Note: Bookmyshow does not look for any bank details or card numbers from its customers. Request you to not share any confidential details to any anyone claiming to be BookMyShow representative.
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