BookMyShow — my ticket not accepted by cinema. again purchased new ticket

Address:

Pandu ranga nagar, Rangareddy, Andhra Pradesh, 500018

Bookmyshow [ incident id - #9816777,
Dear team,

Ticket details attached here for your reference, sms not get the confirmation from book my show [protected].
My person took screen shot and went move movie theater and management not accepted screen shot and not asking about confirmation tickets email & sms
Movie theater management asking about the mail confirmation and sms we can able to provide in front of them. This not happen and my person went booking office purchase new ticket.

Traction details there, booking id there, seat number there. Hence who will sit my seat in movie.
I am very disappointed with customer service executive with he is given answer.

I did not understand one thing here, some is stolen my phone and took screen shot and then go the movie, is the right way answer to giving like this.
Provide me proper response and close this issue or else we will go for consumer court.