BookMyShow — no massage in mobile or email

I have purchased the ticket of jaya multiplex, barasat confirmation was shown in my desktop but no massage forwarded to my mobile or email. I took only tpin no shown in my desktop ie 4425. But counter refused to provide me the ticket without mobile massage. They denied to contact you or supply customer care no. My account is debited but due to your fault i was harrased and was compelled to purchased fresh ticket. Kindly refund my money and correct your site for promt massage to customer mobile. You
Also trained your client to served customer in similar case.
Chan chal roy
Email: [protected]@rediffmail.com
Mob: [protected], [protected]