[Resolved] BookMyShow — no option of cancelling booked tickets

Samayita Kundu

from Kolkata, West Bengal

Address:	Mumbai City, Maharashtra, 700107
Website:	in.bookmyshow.com

We have booked 5 movie tickets of cost around inr 1200 (Booking id wn7xn99) but unfortunately 1 of the person felt sick and we were no more in a position to enjoy the show. We thought to cancel /postpone the date. Surprisingly, there is no option in the app and book my show was not supporting this in their customer facing business model. If it not addressed with proper reason, we have to reach to consumer forum/any governing body.

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Dec 9, 2017

Complaint marked as Resolved

Verified Support

Nov 08, 2017

BookMyShow Customer Care's response Hi,

We certainly do understand the expectations of our valued and esteemed customers and we really strive hard to live up to their expectations.

Being ticketing aggregates have to abide by the rules laid by the cinemas/Organizer and hence cannot exchange, refund, cancel or make any manual modifications on a confirmed booking as cinemas do not have a cancellation policy

Hope you understand us too

Regards,
Team BookMyShow

Please Note: Bookmyshow does not look for any bank details or card numbers from its customers. Request you to not share any confidential details to any anyone claiming to be BookMyShow representative.

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Comments

MalviyaPawan

from Korba, Chhattisgarh

Dear team, I tried to book 3 Ticket from book my show without login (book my show).
From using [protected], unfortunately when I was my visa debit card payment failed and I quit the website but after some time., 15 Mint, I got message from my bank rs. 218.4 deducted using card swipe.
How I get my payment refund/back.