[Resolved] BookMyShow — Not refunding or exchanging ticket

Archnarawat

from Gorakhpur, Uttar Pradesh

Address:

New Delhi, Delhi, 110075

I have booked my ticket for wrong date. Thee ticket needed to be booked for 8-4-2017 but I accidentally booked it for today that is 8-4-2017.The book my show support is not ready to change the date or refund it. The agent I talked to from book my show is Neal. He was adamant and rude on not providing any help or transferring me to a supervisor. My booking ID is WKT26NM.
The mount 1364 which they are asking me to forget about is not a small amount for middle class person like us. They are asking us to forget about it which is unacceptable. I am not asking necessarily for a refund. I have asked them to change the date for tomorrow. They are simply saying they re not authorized to do it and are denying to provide any information on who will be able to do it. Please assist me with this as I am not able to get help from bookmyshow or PVR.

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May 12, 2017

Complaint marked as Resolved

Verified Support

Apr 11, 2017

BookMyShow Customer Care's response Hi Archana! We do understand your view on this situation. When you book a ticket on our
website, there are stages where you confirm your booking on the order summary page. Once you
proceed to payment and the booking is confirmed, the seats are blocked at the cinema's end. We
being ticket aggregates have to abide by the rules laid by the cinemas and hence cannot
exchange, refund, cancel or make any manual modifications on a confirmed booking as cinemas
do not have a cancellation policy. Alternatively, those tickets can be gifted/authorized to your
family/ friends and you could bring a smile on their face. Hope you understand us Archana.

Regards,
Team BookMyShow

Please Note: Bookmyshow does not look for any bank details or card numbers from its customers. Request you to not share any confidential details to any anyone claiming to be BookMyShow representative