BookMyShow — refund for bad services

Hi

I booked a ticket on the 08th of nov for rambo circus for the next day. I provided my contact details. However, i did not receive the ticket confirmation on my phone number.

When i called bookmyshow on the date of the show it took 50 minutes to get connected to the customer care department. By that time the show has already started. When i asked them why i did not receive the confirmation on my phone they told me this is because i have put a zero before the phone number. First of all a phone number with zero and without zero is the same as per standards. Second if bookmyshow system does not accept zero before number, then the booking system should have thrown an error.

Lastly the pathetic customer service only resulted in wastage of time. Had the customer service been timely i would have been able to recover my ticket.

I have asked for a refund but i was denied the same.