[Resolved] BookMyShow — refund for failed online ticket booking on 5/1/2019
LiLijo29 on Jan 18, 2019
I am lijo jose (Mob no [protected]). I booked 4 tickets for odiyan movie using bookmyshow.com for ragam theatre, thrissur, for 10.00pm show for date 5th january 2019 using phone pay
After selecting seats and entering my account details, bookmyshow website displayed some message like 'processing...' and after some time, it displayed, 'oops, an error occurred'.
But an amount of rs 546.40 was debited from my account.
But i didn't receive any sms or e-mail from book my show for confirmation of tickets but i did receive sms from state bank of india for deduction of money.
Then i again tried to book some other 4 tickets and i received sms and mail from book my show this time.
So, basically money for my 1st transaction should be refunded bookmyshow as it didn't handle the transaction properly and deducted amount without booking the seats.
I contacted the on-line customer care executives also but they also just say that we will contact you as soon as possible but then there is no reply/respose.
I request a refund of rs 546.40/- from bookmyshow.
Transaction details are:
Name: lijo jose
Contact no: [protected]
E-mail id: [email protected]
Complaint marked as Resolved Feb 26, 2019
Verified SupportBookMyShow Customer Care's response, Jan 25, 2019
I am sorry to know that.
Ideally, for an unsuccessful transaction the refund gets credited within 4-5 working days, some banks may take 10 working days.
In case it is not refunded then please share the UPI id with the card issuing bank.
Request you to share your contact details via [email protected] for any further information.
Please Note: Bookmyshow does not look for any bank details or card numbers from its customers. Request you to not share any confidential details to any anyone claiming to be BookMyShow representative.
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