[Resolved] BookMyShow — Refund of movie ticket
Mumbai, Maharashtra, India
Dear concern person,
I have done the booking of raabta movie show for 11/june/2017, but i think by mistake it has been booked for 9 /june /2017, so i want the refund of my rs.1566 but they are not giving that refund they are saying that it is not their policy, but this is very big amount
Please help me on this..
Complaint marked as Resolved Jul 27, 2017
Verified SupportBookMyShow Customer Care's response, Jun 26, 2017
Your view on the situation is very important to us.
We would love to assist you with your query and it is always our pleasure to provide you with exceptional customer service.
Unfortunately, when a booking is confirmed on our website, the seats are reserved at the cinema and are deemed sold.
Since online bookings are confirmed transactions, tickets once booked cannot be canceled, exchanged or refunded from our end.
Also, there is no provision wherein we can make any modification in show date, time, movie, seats etc which are already confirmed.
Keeping the cancellation norm in mind, it would have been an opportunity for customers to bring a smile on their dear one's face by gifting those tickets.
Please Note: Bookmyshow does not look for any bank details or card numbers from its customers. Request you to not share any confidential details to any anyone claiming to be BookMyShow representative.
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