BookMyShow — refund request for failed online transaction

Address:	Kolkata, West Bengal, 700042
Website:	bookmyshow.com

I tried to book two tickets online from bookmyshow on 15th january 2018, but my transaction failed due to some technical reason. The transaction amount was rs. 558.92 through my visa debit card of bank of india. I called customer support and was told that as this was a failed transaction, my money will be refunded and credited to the same bank account within 2-3 business days. But the amount has not been credited to my account till date.

Transaction no. Medr/bigtree ente/926682