[Resolved] BookMyShow — Refund/cancellation

Abhilash Dharmapuri

from Hyderabad, Telangana

Address:	500014
Website:	www.bookmyshow.com

I booked five tickets on Feb 24 around 7pm for the 9pm show. The tickets were booked for Feb 25 which only came to our attention after reaching the cinemas. We had to book the tickets again at the cinemas however neither bookmyshow or the cinemas are taking responsibility. How can there not be a cancellation/refund option?

This is not the first time on your website, that the tickets were booked for the wrong date. It was a very bitter experience.
If possible we are expecting our cash back after cancellation fee if any or a transfer the tickets to other movie.

Regards,

Abhilash
Mob: [removed]

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Mar 31, 2017

Complaint marked as Resolved

Verified Support

Feb 27, 2017

BookMyShow Customer Care's response Hi,

We certainly do understand the expectations of our valued and esteemed customers and we really strive hard to live up to their expectations.

We being aggregators, post the transaction is successful, have zero authority for the said transaction.

We did get this investigated with our technical team and as per the updates received, there was no error on our website/app and bookings were going through swiftly hence, we would be unable to refund the said transaction.

In cases like these, you could opt to gift those tickets to your friends or somebody who'd want to go for that show on your behalf.

Hope this resolves your concern.

Regards,
Team BookMyShow

Please Note: Bookmyshow does not look for any bank details or card numbers from its customers. Request you to not share any confidential details to any anyone claiming to be BookMyShow representative.