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BookMyShow — regarding money deduction before ticket

Hello concern person,
Today I tried to book 3 tickets but I got my ticket at the last moment of movie.It was about to end. While booking, app was giving error and totally it was hanged but my money already deducted and did not get tickets. So Kindly refund my money, it would be very helpful for me as I am a new user.
My booking ID-APSG[protected]A
Total amount-560.88
Account no-[protected]

regarding money deduction before ticket
Updated by Bitupan Roy Sep 20, 2019
Kindly do the needful
Updated by Bitupan Roy Sep 20, 2019
Attached screenshot of ticket which I got at the last moment of movie.
Verified Support
BookMyShow Customer Care's response Sep 22, 2019

Sorry for the trouble.

Ideally, the amount charged for an unsuccessful transaction get refunded back to you within 4-5 working days.

Please share your contact details via [protected] so that I can have this looked into.

Team BookMyShow

Please Note: Bookmyshow does not look for any bank details or card numbers from its customers. Request you to not share any confidential details to any anyone claiming to be BookMyShow representative.
Updated by Bitupan Roy Oct 12, 2019
My contact detail-Bitupan roy, ph-[protected]
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