BookMyShow — regarding non-refund of tickets ref booking id wql9jkm
NeNeeta Kamra on Oct 3, 2017
Sub: regarding non-refund of tickets ref booking id wql9jkm
This is to inform you that we booked 5 (Five) tickets vide captioned booking id through bookmyshow app installed in our mobile. Unfortunately, tickets were booked at the wrong location i. E. At gwalior due to malfunction/error in your app, while right location is delhi where we reside and hail from. Please be noted that error in feeding location in app was not manual and not on our part, error is attributed to malfunction in your app. Due to this error, tickets become redundant for us and we could not use the tickets. We communicated this error/malfunction by making a call in your customer care and requested your customer care to cancel the tickets and refund the amount, but the reply from your customer care was little less than perfect. Therefore, we are escalating this issue via mail.
The contact person at your end details as follows:
Employee code: gb1986
Please refund our money amounting rs. 1538/- wasted on booking of tickets.
You are the respected online service provider, the customer's care is your prime responsibility.
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