BookMyShow — Regarding refund/modifications of ticket

I have booked a ticket for Vikram movie from bookmyshow @2:20 noon @ganesh Cinema Mellur instead of booking @ganesh sdc Cinema, Madurai. I have tried so many times to cancel the ticket from bookmyshow. I even contacted the customer care, but my query is not resolved. Customer care is saying cancellation is possible 4hrs prior to the show time, but booking itself is done only 2hrs prior to the show time which is not fairenough. From the time of booking I keep on trying to cancel ticket, but I'm unable to do. I really got fed up with bookmyshow. Customer care is saying Ganesh cinemas is having the option to cancel the ticket for which bookmyshow can't do anything. I want my issue to get resolved. Do reply me immediately. And tell me the Email for complaint regarding book my show.