[Resolved]  BookMyShow — Sunburn Refund by Bookmyshow

Address:Ahmedabad, Gujarat, 380015
Website:in.bookmyshow.com

I had booked 4 tickets through an offline agent who then booked it through the bookmyshow portal. I had already booked hotels in Goa and then suddenly they changed to venue to Pune. So I requested a refund. I followed up with Bookmyshow for almost 5 months. On 10th January, 2017, i even got an email saying that my refund has been processed and it should reflect in my bank account withing a day or two. They even gave me a transaction id: [protected]. I called them asking about the account in which they have transferred and they told me that they ll not transfer the amount but instead will give cash to the offline agent through which i booked. After following up for a week, today they are telling me that they will not refund the amount and i should ask the offine agent to ask the sunburn people to refund. After 5 months they are giving me such an absurd reply. I have paid Rs. 30, 000 for 4 tickets. Might be a small amount for them but it is a big deal for me. Kindly help.
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Mar 6, 2017
Complaint marked as Resolved 
Verified Support
Feb 02, 2017
BookMyShow Customer Care's response
Hi Meera,

As per the updates we understand that, you have booked your tickets from an Outlet and you are requested to kindly get in touch with the same person to whom the amount was paid to.

If you do not get an appropriate resolution, you are requested to escalate this issue to the organizer's i.e Sunburn as they would be a right entity to assist you.

Apologies for all the delay here.

Thank you for being our valuable customer .

Regards,
Team BookMyShow
Please Note: Bookmyshow does not look for any bank details or card numbers from its customers. Request you to not share any confidential details to any anyone claiming to be BookMyShow representative
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