BookMyShow — the voucher amount if not fully utilised not refund nor adjusted in internet fees

Address:

mumbai, Mumbai City, Maharashtra, 400071

Whenever we are booking tickets on bookmyshow through credit card issued by sbi or voucher to the tune of rs. 500, if two tickets are less than 500 rs than extra is charged but if the value is less than 500 rs than money left is not returned nor adjusted in the internet fees as well.
The bookmyshow is cheating the customer and as per rbi you are not supposed to charge internet handling fees.

"with the weekend up on us, many are busy booking tickets to the latest bollywood as well as hollywood releases. Much of this will be done online. A service that online ticketing websites charge for, over and above the price of the ticket. However, a latest right to information (Rti) query has shown that these charges could very well be unauthorised.

The rti query to the reserve bank of india by vijay gopal, president of ‘forum against corruption’ a body fighting against corruption, showed that a user doesn’t have to pay extra while booking movie tickets online through a mobile app or website.

The rbi stated that online platforms through which movie tickets are booked, do not hold the authority to levy handling fees from customers. The reply further explains that this is in violation of the rbi’s merchant discount rate (Mdr) regulations.

Mdr is the cost paid by a merchant to a bank for accepting payment from its customers via credit or debit cards every time a card is used in their stores. A cost which by its definition means that it should be borne by the merchant/trader and not the customer. However, today’s platforms such as bookmyshow, paytm and pvr cinemas continue to charge exorbitant ‘internet handling fee’ from customers, which is in violation of the mdr regulations and therefore illegal."