[Resolved] BookMyShow — Ticket cancellation | |||||
The website of BMS doesn't just changes all date and timing etc, even if you do anything other on their website It doesn't retain selected date if you go back to previous page, hence I instead of Sunday 27th show, I got Friday 25th show of dear zindagi booked. They keep on insisting the terms and conditions every time. So it is only customer's fault that UI of website is not efficient of end user. Whatever you do you can't cancel, change or get refund not 1%. Further the cinema changed it's timing from 1115 to 11.45 then again I called them that now problem is yours, if you are changing timing. then again they pointed some terms mentioned on website and told that you accepted so we can't do anything. They are just using this inefficient website to generate some extra revenue, because even if a customer makes any mistake, they got all the amount. so cinema and BMS both have profits. Was this information helpful? | |||||
Dec 28, 2016 Complaint marked as Resolved Verified Support Nov 27, 2016 BookMyShow Customer Care's response Hi, We certainly do understand the expectations of our valued and esteemed customers and we really strive hard to live up to their expectations. We being aggregators, post the transaction is successful, have zero authority for the said transaction. In cases like these, you could opt to gift those tickets to your friends or somebody who'd want to go for that show on your behalf. Hope this resolves your concern. Regards, Team BookMyShow Please Note: Bookmyshow does not look for any bank details or card numbers from its customers. Request you to not share any confidential details to any anyone claiming to be BookMyShow representative. | |||||
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