BookMyShow — Ticket got cancelled but money went away

Sir i booked ticket for kong skull island for 13 march at s complex for 3.15 show.payment was done but a message popped that there was an issue.ticket did not get booked but money got deducted from my sbi account.what happened that cause such an error?
how will i get my money back?for booking again will there be another deduction of money the first transaction will be adjusted.
plz confirm sir so that i can take further step.i want my money back
please confirm me when wiil i get my money back?
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I have book the two tickets for Sunday 19th March, 2017 of Beauty and Beast.but i got the tickets of friday 17th March, 2017 in Cinepolish lake mall, Kolkata, India

I m booked the ticket dated in 10-3-17 ticket is not booked but payment deduct on my account so refund my amount details are,
Transation

IB PG Txn [protected] 3962800
Amount = 112.50 rs
mail id = nandini.[protected]@gmail.com

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