[Resolved]  BookMyShow — ticket not booked but money debited from paytm and still did not get any refund

On march 2nd, 2019 at 11:08 AM I tried booking 2 tickets for aquaman at pvr 4dx, galleria mall, panjagutta, hyderabad. Amount of Rs.777 was debited from paytm wallet but I received a message that due to some error tickets were not booked.It has been almost 5 days since that day but still i did not receive any refund.

order ID : WEBzzz[protected]zzz1
paytm wallet Txn Id : [protected]

Other details :
email : [protected]@gmail.com
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Apr 20, 2019
Complaint marked as Resolved 
Verified Support
Mar 17, 2019
BookMyShow Customer Care's response
Hi Sucharitha,

I understand that we haven't lived up to your expectation. Be assured you will recieve the refund within 24 hours in case the transaction is made via wallet. Also if the transaction is done through bank it would be refunded within 4-5 working days.Some bank may take 10 working days.

For any clarity please write to us on [protected]@bookmyshow.com

Regards,
Team BookMyShow

Please Note: Bookmyshow does not look for any bank details or card numbers from its customers. Request you to not share any confidential details to any anyone claiming to be BookMyShow representative.
Complaint comments 

Comments

I booked movie ticket of yajamana from bookmyshow on 4th march 2019 and paid from phonepe a/c amount is deducted and transaction is succes from phonepe but bookmyshow shown me transaction time out and ticket not confirmed.
Please help me to get back my money
Phonepe transaction I'd is :ICI8d03c01ba3c84ddf84a6a6ae8965b8fb

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