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Very late confirmation of the booking

[Resolved] BookMyShow — Very late confirmation of the booking

 
9 Reviews
India
 Pg415
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I booked the ticket for the movie baaghi on[protected], 7:45pm show for PVR Prashant Vihar, delhi
But did not recieve any message or mail till half an hour so i spoke to the bookmyshow customer care, they told me that there is no booking on your mobile number. Then i booked another ticket online form PVR Prashant Vihar itself. When i was on my way to the movie hall i got a mail and a message 10 minutes after that from bookmyshow regarding the confirmation of the tickets. Now i entered the cinema hall around 8:00PM as i was already late and told the story to the person who checked the ticket telling that i have two tickets for 4 people each and we are not 8 people watching the movie.
Then after the movie i discussed the whole scenario with Sanjay(Duty Manager, mob.[protected] so to confirm that only four people watched the movie.
My bookmyshow ticket has not been scaned as i used my PVR Cinemas ticket.
So kindly provide me the refund in the same account i paid with or else i have to carry this complaint to the next level.
Bookmyshow ticket has been attached.

Pranav Goel
[protected]

Very late confirmation of the booking
Complaint marked as Resolved Jun 19, 2016
Verified Support
BookMyShow Customer Care's response, May 19, 2016
Hi Pranav, We know this must have caused you trouble. We had this investigated and would like to apprise that your booking were confirmed and the booking id for your transaction was WB6XWKX. A confirmation SMS/E-mail was sent on the contact details entered while transacting and would be unable to refund the said transaction. To avoid a similar incident in future, recommend you to sign in and then transact on the website. This would save your booking details in your 'Booking History' which is a very useful feature for all our users who sign in while transacting. You can also use the 'Resend Booking Confirmation' option on our website. Wherein all you need to do is enter your email id and contact number enter while transacting and hit send. Hope this resolves your concern. Regards, Team BookMyShow Please Note: Bookmyshow does not look for any bank details or card numbers from its customers. Request you to not share any confidential details to any anyone claiming to be BookMyShow representative.
Complaint comments  8 Comments     Updated: Share0Tweet0

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Comments

I tried buking 5 tickets of cricket match on 21 may 2016 between gujrat and mumbai through bookmyshow on may7 2016 .at 2.50 pm .my account in sbi by internet banking debited for rupees 5499.10 transfer to inb avenues india pvt ltd but got d msg tht tkts not bukd payment failed kindly arange to refund my money
Dear Sir,
i was booking a IPL match in kanpur GL vs KKR i was booking 3 tickets and my payment is debited from my account but i din't received any information from BookMyShow. and my deebited transaction number is FYBK[protected] BOOKMYSHOW kindly solved my problem as soon as possible

Regard's
Faiz Waris
[protected]
BookMyShow Customer Care's response, May 19, 2016
Verified Support

Hi Faiz,

We sincerely regret the level of discomfort you have faced while transacting with us.

The said transaction has been initiated from our end.

Ideally the amount does hit the account within 5-7 working days or 10 working days in case of nationalized bank.

You may note down the reversal code FYBK4466745016

Please quote the above mentioned reference code to your bank and then cross check the same with your updated bank statement for the mentioned period and assist us with the screenshot of the statement in case of any discrepancies.

Our sincere thanks for your time and consideration.

Regards,
Team BookMyShow

Please Note: Bookmyshow does not look for any bank details or card numbers from its customers. Request you to not share any confidential details to any anyone claiming to be BookMyShow representative.
I want to cancel my movie tickets which I just ordered. The Booking Id is : CPHY[protected]. So please cancel the ticket and refund the amount back to my card
BookMyShow Customer Care's response, May 19, 2016
Verified Support

Hi Srikanthbabu Surekuchi,

Your view on the situation is very important to us.

We'd love to assist you with your query and it is always our pleasure to provide you with exceptional customer service.

Unfortunately, when a booking is confirmed on our website, the seats are reserved at the cinema and are deemed sold.

Since, online bookings are confirmed transactions, tickets once booked cannot be cancelled, exchanged or refunded from our end.

Also, there is no provision wherein we can make any modification in show date, time, movie, seats etc which are already confirmed.

Keeping the cancellation norm in mind, it would have been an opportunity for customers to bring a smile on their dear one's face by gifting those tickets.

Assuring you of our best services at all times.

Regards,
Team BookMyShow

Please Note: Bookmyshow does not look for any bank details or card numbers from its customers. Request you to not share any confidential details to any anyone claiming to be BookMyShow representative.
I had booked two tickets for a movie using bookmyshow, the process failed but I was charged an amount of 750, the refund is not done yet. Please make the required action

BookMyShow Customer Care's response, May 19, 2016
Verified Support

Hi Nikhil,

We know this must have caused you trouble. Please accept our apologies for it.
Please share the contact details (contact number and email id) entered while transacting at [email protected] LIVE CHATS or at 022-61445050 as we are unable to trace any details.
In case you have been charged, the amount is ideally refunded back to the account within a maximum of 5-7 working days or 10 working days in case it is a nationalized bank.
For better clarity on your concern, we would need the contact details entered while transacting.
Looking forward to serve you soon.
Regards,
Team BookMyShow

Please Note: Bookmyshow does not look for any bank details or card numbers from its customers. Request you to not share any confidential details to any anyone claiming to be BookMyShow representative.
I booked 4tickets for movie in asian shivaganga Theatre hyderbad today through axis bank on line banking amount of rs/415.00 deducted but no tickets nor message..very cheating pls take action immediately and refund my amount.
Hi Rajashekar,

We know this must have caused you trouble. Please accept our apologies for it.
Please share the contact details (contact number and email id) entered while transacting at [email protected] LIVE CHATS or at[protected] as we are unable to trace any details.
Incase you have been charged, the amount is ideally refunded back to the account within a maximum of 5-7 working days or 10 working days in case it is a nationalized bank.
For better clarity on your concern, we would need the contact details entered while transacting.
Looking forward to serve you soon.
Regards,
Team BookMyShow

Please Note: Bookmyshow does not look for any bank details or card numbers from its customers. Request you to not share any confidential details to any anyone claiming to be BookMyShow representative.
As i can see that you investigated nothing from your side and just sent a response without reading my complaint carefully.
I suggest you to read my complaint once again. Thus, I have to mail it to your higher authority.
As i can see that you investigated nothing from your side and just sent a response without reading my complaint carefully.
I suggest you to read my complaint once again. Thus, I have to mail it to your higher authority.

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    BookMyShow - Very late confirmation of the booking
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