[Resolved] BookMyShow — Very late confirmation of the booking
I booked the ticket for the movie baaghi on[protected], 7:45pm show for PVR Prashant Vihar, delhi
But did not recieve any message or mail till half an hour so i spoke to the bookmyshow customer care, they told me that there is no booking on your mobile number. Then i booked another ticket online form PVR Prashant Vihar itself. When i was on my way to the movie hall i got a mail and a message 10 minutes after that from bookmyshow regarding the confirmation of the tickets. Now i entered the cinema hall around 8:00PM as i was already late and told the story to the person who checked the ticket telling that i have two tickets for 4 people each and we are not 8 people watching the movie.
Then after the movie i discussed the whole scenario with Sanjay(Duty Manager, mob.[protected] so to confirm that only four people watched the movie.
My bookmyshow ticket has not been scaned as i used my PVR Cinemas ticket.
So kindly provide me the refund in the same account i paid with or else i have to carry this complaint to the next level.
Bookmyshow ticket has been attached.
Complaint marked as Resolved Jun 19, 2016
Verified SupportBookMyShow Customer Care's response, May 19, 2016
Hi Pranav, We know this must have caused you trouble. We had this investigated and would like to apprise that your booking were confirmed and the booking id for your transaction was WB6XWKX. A confirmation SMS/E-mail was sent on the contact details entered while transacting and would be unable to refund the said transaction. To avoid a similar incident in future, recommend you to sign in and then transact on the website. This would save your booking details in your 'Booking History' which is a very useful feature for all our users who sign in while transacting. You can also use the 'Resend Booking Confirmation' option on our website. Wherein all you need to do is enter your email id and contact number enter while transacting and hit send. Hope this resolves your concern. Regards, Team BookMyShow Please Note: Bookmyshow does not look for any bank details or card numbers from its customers. Request you to not share any confidential details to any anyone claiming to be BookMyShow representative.
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