[Resolved] BookMyShow — wrong ticket and delay in cancellation

Nairsoniadoc

from Aluva, Kerala

Address:	682025
Website:	Bookmyshow

Booked 9 tickets for a movie on 16th october 2018. Had booked on their site for 10.20am show on 17th but received tickets for 10.20pm show. When we realised this, tried to cancel on the same site and failed. So tried calling helpdesk at 10am on 17th, where kept holding in queue without any progress. So finally asked for a call back by their executive. By the time the call came it was 8pm and was informed that cancellation was not possible as it has to be done at least 4hrs prior to show. Total loss of 1900rs along with mental tension and stress instead of 3hrs of entertainment at the theatre.
Ticket code wgq5kg6.

+1 photos

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Dec 1, 2018

Complaint marked as Resolved

Verified Support

Oct 29, 2018

BookMyShow Customer Care's response Hi,

We know this must have caused you trouble. Please accept our apologies for it.

We tried to call you but couldn't get thru.

Please share the contact details (contact number and email id) entered while transacting at [protected]@bookmyshow.com LIVE CHATS or at[protected] as we are unable to trace any details.

Regards,
Team BookMyShow

Please Note: Bookmyshow does not look for any bank details or card numbers from its customers. Request you to not share any confidential details to any anyone claiming to be BookMyShow representative.