[Resolved] BookMyShow.com — refund for failed online ticket booking | |
I am greety. Ibooked 6 tickets for a movie in book myshow.com in shobha mall inox on 15 april 2019 using federal bank credit card after selecting seats and entering my account details, bookmyshow website displayed some message like 'processing...' and after some time, it displayed, 'oops, an error occurred'. But an amount of rs 1180.76 was debited from my account. I waited for around 20-25 minutes, but i didn't receive any sms or e-mail from book my show for confirmation of tickets but i did receive sms from bank for deduction of money. Money for my 1st transaction should be refunded bookmyshow as it didn't handle the transaction properly and deducted amount without booking the seats. I contacted the on-line customer care executives also but they also just say that we will contact you as soon as possible but then there is no reply/respose. I request a refund of rs 1180.75 my details: Name: greetyjaison Contact no: [protected] E-mail id: [protected]@gmail.com Was this information helpful? | |
Aug 9, 2019 Complaint marked as Resolved Verified Support Jul 05, 2019 BookMyShow Customer Care's response Hi, We hope you are in receipts of your funds. Do get in touch with us on [protected]@bookmyshow.com along with the contact details entered while transacting for any clarity Our team would be there to help you. Regards, Team BookMyShow Please Note: Bookmyshow does not look for any bank details or card numbers from its customers. Request you to not share any confidential details to any anyone claiming to be BookMyShow representative. | |
 2 Comments | |
Comments
I had booked 3 tickets for kalank movie at piccadily square, Chandigarh via BookMyShow and had applied the Google Pay flat 200 cashback offer while applying the ticket. But the support team ( Yusuf Ansari ) A.T. Bookmyshow refused to credit the same by showing terms and conditions that werent even mentioned anywhere on the offer application page.
BookMyShow Customer Care's response, Jul 5, 2019
Verified Support
Hi,
Apologies for the delay.
In order to be eligible for a cashback, there are certain criteria which needs to be met. For any queries, write to us at allears@bookmyshow.com along with the contact details entered while transacting.
Regards,
Team BookMyShow
Please Note: Bookmyshow does not look for any bank details or card numbers from its customers. Request you to not share any confidential details to any anyone claiming to be BookMyShow
Apologies for the delay.
In order to be eligible for a cashback, there are certain criteria which needs to be met. For any queries, write to us at allears@bookmyshow.com along with the contact details entered while transacting.
Regards,
Team BookMyShow
Please Note: Bookmyshow does not look for any bank details or card numbers from its customers. Request you to not share any confidential details to any anyone claiming to be BookMyShow
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We are sorry to hear about your experience. Your delight is very important to us. Kindly share your concern and contact details at [protected]@federalbank.co.in with your ticket number (38192 ) in the subject line so that our team can assist you.