Bookshop Of India — haven't received the order and the money hasn't been refunded yet

I ordered 2 books, but haven't received any update about the orders till then. I have tried to contact them via email and on facebook. But they didn't bother to reply even for once. Now I am completely clueless about the situation. I don't know if I shall ever receive my order (or the refund) or not. I am starting to think that I have been deceived. I am never going to purchase anything from this website again and I will make sure that everyone I know is aware of this.