Bosch Automotive Electronics India Pvt. Ltd. — Car service

Address:

Hyderabad, Andhra Pradesh, 500094

The Manager,
Customer Care Centre
BOSCH Power Tools (PT/SAI)
Post Box No 3000 Hosur Road Adugodi,
Bangalore, Karnataka – 560030 Dt. 24/02/2016

Sub: COMPLAINT AGAINST BOSCH AUTHORISED(?) CAR SERVICE CENTER
Ref: Maruthi, WagonR AP29AR9254, BILL No. ICPI 1965 dated 22/02/16

Dear Sir,

We have two cars. We have been using 4 wheelers since 1979. We wished to try Bosch servicing centre keeping the great brand value of Bosch at the back of our mind.

Upon checking the website, we realized that your office (Deccan Car Services, # 1-3-1039, Behind Marriot Hotel, Kavadiguda, Secunderabad - 500 080, Ph:[protected] and Mobile: [protected]) does not appear in your "Bosch Authorized Car Service Centre" list!!

You are requested to take immediate action against the management of this service centre for openly mis-using the "Bosch" company logo. If the above said company is your channel partner or franchisee and the website is not updated, then kindly entertain my following complaint:

Upon the advice of Mr. Mahindra of your workshop, at the above address, who said that the vehicle needs special service at 37, 000 (approximately) KMs. I left the car at the service centre for such service. The initial estimate for such service was given to me was Rs. 6, 500/-. After a couple of hours, over telephone he explained that some parts in the steering system need to be replaced and it is going to cost me extra Rs. 5, 800/- approximately. I agreed to that also. He promised that the vehicle will be ready by the same day evening(Friday).

However, my car was not ready on Friday and I had to go next day and waited till lunch hour when the vehicle was delivered.

While driving back home I noticed that the air conditioning was not effective and I was profusely sweating. The next working day, i.e. Monday (22/02/2016) morning I visited your workshop and complained to Mr. Hari, who assured me that he would look into the problem. After some time, he calls me and says, "sir, the A/C gas got leaked". I asked him, "when the vehicle was given for a service why did you not bring this matter to my knowledge. How come you are reporting this to me, now after receiving my complaint?" He did not have any answer. He asked me to leave the vehicle again for a day since concerned technician had not reported and I should pay Rs.1, 000. I requested him to furnish the Customer Care and other necessary phone numbers with website for lodging a complaint. Then he said that he will discuss the issue with his boss and will get back to me.

Upon returning he said, "sir, you will be dropped home by my employee on motor cycle. The gas for A/c unit will be checked and filled today itself. The vehicle will be delivered to you at your home. He also said the charges are going to be Rs. 1, 000/-". He sent the vehicle to my place with a bill of Rs. 1, 334/- which I paid under protest.

I have following complaints:
 When the car was delivered to Bosch, our AC was fully functional. However, when it was delivered back, after the service at BOSCH, AC was NOT cooling.
 Upon complaining and visiting your garage second time, wasting my time, effort & energy, I am told by your staff about the gas leakage.
 I am charged Rs.1334 by your garage for (gas filling) to RECTIFY THE MISTAKE COMMITTED BY BOSCH’s staff.
 I should be reimbursed for the payment and also compensated for my wasted time & effort since the service for which I paid Rs.6500 resulted in the gas leak from AC.

A thoroughly dissatisfied customer.


(Kuruganti Sakharam)
B-22/B, 2nd Main Road
Armed Forces Officers’ Co-Op Hsg. Society
Sainikpuri, Secunderabad - 500 094
Cell:
Copy to:
Robert Bosch Engineering and Business Solutions Private Ltd.,
SLN Terminus, Survey No. 133, Unit 6, 7th Floor,
Beside Botanical Gardens, Gachibowli,
Hyderabad – 500 032
Telangana