Bosch — Bosch washing machine not working for more than 1 month

Address:

NORTH 24 PARGANAS, WEST BENGAL, INDIA

Dear Sir/Madam,

I have purchased 'Bosch 8 kg Inverter ExpressWash Fully Automatic Front Load washing machine with In-built Heater White (WAT24463IN) on 15th Oct 2020. Machine ran into a problem in second week (probably on 14.01.21) of January 2021. I have placed a complain about the same on the same date.

From service centre, I have been informed that certain parts need to be replaced so they have lodged the complaint and that part will come from Chennai and would take about 15 days or so. Since then and till date, when ever I call at the service centre, FIRSTLY they are not receiving the phone calls and if they do they are buying more time and according to them they themself don't know about the status of the replace part.

I have found the service level is very SUBSTANDARD and very much UNSATISFACTION about my choice.

Please note: Kindly let me know how much time I have to wait further and when can I expect my washing machine be fully operational...

Reference: Service Centre Contact No.
Contact No 1. : [protected]
Contact No 2. : [protected]
Contact No 3. : [protected] (Mr. Subham)

Thanks

Bodhisattwa Mondal
Chandpara bazar, North 24 Parganas P.O-Chandpara, P.S-Gaighata. Chandpara Cinema, Chandpara Cinema Hall Bangaon - 743245, West Bengal (INDIA)
Phone number [protected]