[Resolved]  Bosch Home India — 1 month old dishwasher - doesn't work

Address:Uttara Kannada, Karnataka, 581361

Hi,

I have purchased bosch dish washer sms60l18in a month back.
It was working perfectly okay for a month and suddenly stopped.

Whenever we turn on the machine, it works for 18-20 minutes and suddenly displays "err 27". It never completes the program. On every start, we observe same issue.

After googling a bit, i came across post which says, err-27 is low voltage. Hower, this may not be true in our case. When dishwasher shows this error code, we turned off the dishwasher and turn on washing machine (With heat mode on - set to 60c), and it works fine. Also, to check, we turned on our water pump (Which is 5hp) and that also works well.

Interestingly, service person who visited use, told us that error code 27 means, dirt in the machine. But he couldn't show us any blockage or dirt in the dishwasher!! Probably, this guy was not trained to work with dishwasher!!
Was this information helpful?
No (0)
Yes (0)
Feb 2, 2019
Complaint marked as Resolved 
Bosch Home India customer support has been notified about the posted complaint.
Verified Support
Jan 02, 2019
Bosch Home India Customer Care's response
Dear Ravikiran HV,

We regret the inconvenience caused. Please share your contact and location details here. Also, you can write to us on service.[protected]@bosch-home.com or call us on[protected]. So that our team can get in touch with you soon.

Regards,
Bosch Home Appliances Team
Complaint comments 

Comments

My machine suddenly stopped spinning. The technician came and said it's wrongly plugged. There was no issue with the machine at all. And just to tel me that it was plugged in a wrong way, Bosch charged me with 800/- this is insane such reputed company should hav some work ethics and professionalism.

Post your Comment

    I want to submit Complaint Positive Review Neutral Comment
    code
    By clicking Submit you agree to our Terms of Use
    Submit
    Bosch Home India
    customer care contact
    Customer satisfaction rating Customer satisfaction rating is a complex algorithm that helps our users determine how good a company is at responding and resolving complaints by granting from 1 to 5 stars for each complaint and then ultimately combining them all for an overall score.
    Read more
    51%
    Complaints
    740
    Pending
    0
    Resolved
    375
    Bosch Home India Phone
    +91 22 6751 8000
    Bosch Home India Address
    Arena House, 2nd Floor Main Building, Plot No.103, Road No.12, MIDC, Andheri East, Mumbai, Maharashtra, India - 400093
    View all Bosch Home India contact information