[Resolved] Bosch Home India — bosch authorized service centers customer care responses are very worrest

Ravi Degala

from Hyderabad, Telangana

Address:	Hyderabad, Andhra Pradesh, 500072
Website:	www.boschindia.com/en/in/startpage_5/country-landingpage.php

I trusted bosch and purchased the washing machine, here comes the scary thing that the service and installation provided by bosch authorized serivce center.
First the delivery issue by arjay retail jayanagar bangalore their resonse to the customer is irresponsive. To get the machine delivered to home i waited for 15days and no status mail or call from them finally i called them for 10-15times then the process started to delivery. If i didn't call them i would have received it by next year may be, then after gettiing the machine i didn't get the invoice for this i called them 5times.in the first attempt they said i will receive via mail in 2-3minutes i waited for 20minutes but no mail or call so tried calling them multiple times i don't why is giving authorization to such a pathetic people

Was this information helpful?

No (0)

Yes (0)

Aug 19, 2017

Complaint marked as Resolved

Bosch Home India customer support has been notified about the posted complaint.

Verified Support

Jul 19, 2017

Bosch Home India Customer Care's response Dear Sir,

We regret the inconvenience caused. Please share your contact and location details here or write to
us on service.[protected]@bosch-home.com so that your issue can be looked into on an urgent basis.

With Regards,
Bosch Home Appliances Team

Jul 21, 2017

Updated by Ravi Degala One more issue here we were not able to close the filter place. please check the attached images, i want this has to be replaced or else deliver my money back and take the washing machine. i am frustrated with the BOSCH and it's service. you can see in images what the problem is and we are using the sticker which came washing machine to close the small door. I hope BOSCH gives me the right solution otherwise i will never use any of the BOSCH products and informs the same to friends and relatives such a bad experience it was

Regards
--Ravi

Related Bosch Home India reviews

View all 740 Bosch Home India Reviews

Comments

Ravi Degala

from Hyderabad, Telangana

One more issue here we were not able to close the filter place. please check the attached images, i want this has to be replaced or else deliver my money back and take the washing machine. i am frustrated with the BOSCH and it's service. you can see in images what the problem is and we are using the sticker which came washing machine to close the small door. I hope BOSCH gives me the right solution otherwise i will never use any of the BOSCH products and informs the same to friends and relatives such a bad experience it was

Regards
--Ravi

Ravi Degala

from Hyderabad, Telangana

i am not getting any update on this. it's been more than a month and issue is not resolved. I doubt whether bosch is able to resolve the customer issues.
And sent mail on this to bosch but not response from them