Bosch Home India — bosch fridge kgn57ai50i/06

 
2 Reviews
Pune, Maharashtra, India
 Soma Dhanuka on Sep 3, 2019
I have a no frost bosch fridge kgn57ai50i/06.,. Two years back i had the problem of water accumulation in the freezer which was attributed to the fuse going bad which leads to defrosting. The fuse was then attributed to voltage fluctuation,. Post that i immediately bought a stabilizer. It took more than 4 days of complete shutdown of the fridge to melt the complete ice to enable the repair work. It is exclusive of the no of attempts made to contact the service center to have an engineer visit us - to detect the problem and also not to forget the countless follow-ups. Within 2 years, the same problem has resurfaced. This time the complete cooling of the fridge is gone leading to wastage of food items. Again after countless calls and follow-ups, the technician has visited and on prima-facie i have been told that the reason is same. Again a complete closure for 4-5 days and only then the real reason can be detected. I have a serious question on the capabilities and the knowledge soundness of the technicians and are we been taken for granted? Let alone the hassles we face, also the amount of money we spend each time on such repairs cannot be ignored. Given the brand name, the amount of royalty we pay for buying bosch, i am really forced to wonder the quality standards, are we subjected to the sub-standard quality items being india a very good market for such su-standard products high price? Are we customers being openly fleeced right through our nose? The call center openly circulates the cell no of the territory/regional managers asking the customers to contact them directly. It is of course a different ball game that these guys never answer their cells or have the audacity to keep their cells switched off the whole days even during working hours. What a shame to the name of bosch!

Complaint Status


[Sep 04, 2019] Bosch Home India customer support has been notified about the posted complaint.
Complaint comments  1 Comment     Updated: Share0Tweet0

Comments

We are using seeries6 washing machine after the usage of 20 days it shows some of the mall fuctions washing time decreases from 45 to 43 and spin was not working they only make noise and rinse oftion also not working we are already making so many complaints but there was no response bosch brand not worth the money.

Post your Comment

    I want to submit Complaint Positive Review Neutral Comment
    Your Rating (1 star is bad, 5 stars is good)
    code
    Customer satisfaction rating
    66%
    Complaints
    397
    Pending
    0
    Resolved
    260
    phone
    +91 22 6751 8000
    location
    Arena House, 2nd Floor Main Building, Plot No.103, Road No.12, MIDC, Andheri East, Mumbai, Maharashtra, India - 400093
    Bosch Home India - bosch fridge kgn57ai50i/06