[Resolved]  Bosch Home India — bosch front load washing machine - worst service

Address:

Chennai, Tamil Nadu, 600054

My service request id is [protected]. I have made a call to service center on 7feb2019 for my washing machine as it was not getting switched on. The engineer visited my place and told some spare part is gone and it has to be replaced. Next day got a call and i agreed for the amount he told for the replacement and he assured he will order and get back to me. But i didn't get any response so i had called and he told he will order the replacement part. But for the past 6 days didn't get any response so i called customer care today. Now the engineer called and telling it will take another 15 days to get the replacement part as it has to come from germany. I bought my washing machine in india not in germany so if the spare parts are not available why do you sell your products here? You are not providing any free service we are paying for all the visits and the replacement then how do you expect to be without washing machine for nearly 20 days. There are so many washing machine options in india why we should buy bosch spending so much money if your service is so pathetic. Please provide a solution immediately or replace the machine for my immediate use. I can't be waiting hereafter, if i dont get a solution need to go to the consumer forum. Hoping for a immediate and positive reply.