Bosch Home India — bosch microwave : extremely poor service

Address:

Gautam Buddh Nagar, Uttar Pradesh, 201304

Hi

This is to advise that I raised the first complaint on 7th Oct [protected] for a broken hinge of the microwave. The technician visited and said that the spare part would be made available within 4 working days latest by the 11th Oct .
I called the Bosch call center on the 11th Oct and requested for an escalation and priority management which was not done.

When I did not receive any call till 15th oct, I made another call to Bosch and have wasted close to two hours on phone calls only to be spoken with a non-effective Local Area team that it will take another 5 days to procure the part.

Anything that can be done in a SLA of 48 - 72 hours should be managed effectively. Bosch service has left a bad taste in the mouth and I will refrain from buying any Bosch product in the future and will definitely not refer to my friends and family.

Current Ticket number is[protected] with now over 10 days of poor support service team and service and unresolved issue.