Bosch Home India — bosch washing machine - service problem | sr#[protected] | 28th sep 2019

Address:

IVY Botanica, Wagholi, Pune, Maharashtra, 412207

I have Bosch washing machine model#WAB16060IN/28 bought on 11 Aug 2017 and warranty is already over. Current location is Wagholi, PUNE-412207.
During my house shifting service cable got damage. I have raise service request on 28th Sep 2019, SR#[protected]. I gave clear information while raising request. Technician visited my house in 2-3 days. He informed that he's not having required spare part with him. He told, he'll check in store and if available he'll fix it on the same day otherwise he'll procure the item and process will take 2-3 days. After he left the house he never returned back. I started following him after 3-4 days, for few days he told no stock available he's still waiting. Later he stopped taking calls and no response.

With no hope from technician I again put up call to Bosch customer care though its not easy to get them connected easily, to connect once we need to call atleast 2-30 times but no guaranty to get connected. We need to try several times to connect once. I informed the whole story, executive told to wait for 2-3 days they'll help to fix this up asap. Waited for more 3-4 days no action. Again called customer care they apologized and said taking complaint on high priority. I asked for escalation matrix and informed if problem is not getting fix in 2-3 days I will escalate to higher levels. Customer care executive gave me mobile number of Area sales manage Mr. Amit Shelke(#[protected]). I called him and as soon as I told I have problem with my Bosch Washing machine he disconnected the call and later he never picked up the call. I have called him more than 50 times in 2-3 days. I got Frustrated and called customer care again. They took the request again and asked to wait for 3-4 days. This time also same experience, no response. After that call again, executive(Sabina) said extremely sorry for the delay and problem. Asked me to give only 1 more day on 15th Oct 19. Gave me number of Area Head Mr. Duttarai Shinde([protected]). I called this person with great hope but no luck this gut also turned to be same. Asked me to wait for 1 hour and he'll get this sorted out and assign someone to solve this within 24 hours. One more person with false commitment. No ownership, not a tall friendly, no value of customer problem and as like I am requesting these guys to do some favor on me. But I am really not. My washing machine warranty already over a month before. I am ready to pay whatever charges incur to repair.

The Bosch product is really good one, I had very good experience using it. Suggest my 4 more friends to buy the same washing machine. They bought and we all had good experience. But none o[censored]s ever thought the service of such good company and good product would be so terrible. I would never ever recommend anyone to buy Bosch product and me too. Now I am tired of such team and the experience I am going through everyday. I can't buy new washing machine as one faulty is already in house. Suffering everyday not me alone but the whole family and paying money for laundry and more importantly the frustration of everyday and waste of time to follow up and calling these waste people. No value for customer I can't express enough though.

I request Bosch team to take away their product from my home for free. I no longer need their product in my home any more. I don't want you to solve this problem thought. If Bosch have to run their business they must need to provide better service and have to train there team.

I will definitely put my comments every single place I could make it possible.