[Resolved]  Bosch Home India — bosch washing machine wat28469in 8kg

Address:Ghaziabad, Uttar Pradesh, 201014

I have purchased the front loading washing machine wat28469in/04 from sargam electronics indirapuram on 12th september 2018 and within a couple of weeks o[censored]sage the machine is not functioning. It won’t run. The door lock would open on its own when start button is pressed and the lock symbol flashes, door lock is opened and the machine would give error beeps without running.

The machine stopped in the middle of the cycle without completing the rinse and spin cycle.

I had lodged the complaint regarding the same and the technician visited our place and on inspection suggested that the power module and door lock needs to be changed.

The machine if requires replacement of parts within a couple of weeks of operation is definitely a defective or refurbished or replacement product. It makes me feel cheated as after spending a huge amount of money to get a so called best in the market product i am here having to struggle for getting it in a working order.

The technician insisted that if the parts are changed it would work fine but i do not want to get the parts of the new machine change and would like to get the product replaced in entirety.

Raised the complaint to the customer service of bosch on september 27 but have not received any response towards resolution of the problem.
Was this information helpful?
No (0)
Yes (0)
Nov 3, 2018
Complaint marked as Resolved 
Bosch Home India customer support has been notified about the posted complaint.
Verified Support
Oct 03, 2018
Bosch Home India Customer Care's response
Dear Aruntyagi5

We regret the inconvenience caused. Please share your contact and location details here. Also, you can write to us on service.[protected]@bosch-home.com or call us on[protected] so that our team can get in touch with you soon.

Regards,
Bosch Home Appliances Team
Oct 03, 2018
Updated by aruntyagi5
[protected]@yahoo.com
+91-[protected]
Complaint comments 

Comments

+91-[protected]
[protected]@yahoo.com

Post your Comment

    I want to submit Complaint Positive Review Neutral Comment
    code
    By clicking Submit you agree to our Terms of Use
    Submit
    Bosch Home India
    customer care contact
    Customer satisfaction rating Customer satisfaction rating is a complex algorithm that helps our users determine how good a company is at responding and resolving complaints by granting from 1 to 5 stars for each complaint and then ultimately combining them all for an overall score.
    Read more
    51%
    Complaints
    740
    Pending
    0
    Resolved
    375
    Bosch Home India Phone
    +91 22 6751 8000
    Bosch Home India Address
    Arena House, 2nd Floor Main Building, Plot No.103, Road No.12, MIDC, Andheri East, Mumbai, Maharashtra, India - 400093
    View all Bosch Home India contact information