[Resolved] Bosch Home India — bosch washing machine wat28469in 8kg | |||
I have purchased the front loading washing machine wat28469in/04 from sargam electronics indirapuram on 12th september 2018 and within a couple of weeks o[censored]sage the machine is not functioning. It won’t run. The door lock would open on its own when start button is pressed and the lock symbol flashes, door lock is opened and the machine would give error beeps without running. The machine stopped in the middle of the cycle without completing the rinse and spin cycle. I had lodged the complaint regarding the same and the technician visited our place and on inspection suggested that the power module and door lock needs to be changed. The machine if requires replacement of parts within a couple of weeks of operation is definitely a defective or refurbished or replacement product. It makes me feel cheated as after spending a huge amount of money to get a so called best in the market product i am here having to struggle for getting it in a working order. The technician insisted that if the parts are changed it would work fine but i do not want to get the parts of the new machine change and would like to get the product replaced in entirety. Raised the complaint to the customer service of bosch on september 27 but have not received any response towards resolution of the problem. Was this information helpful? | |||
Nov 3, 2018 Complaint marked as Resolved Bosch Home India customer support has been notified about the posted complaint. Verified Support Oct 03, 2018 Bosch Home India Customer Care's response Dear Aruntyagi5We regret the inconvenience caused. Please share your contact and location details here. Also, you can write to us on service.[protected]@bosch-home.com or call us on[protected] so that our team can get in touch with you soon. Regards, Bosch Home Appliances Team | |||
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