[Resolved]  Bosch Home India — Complaints for Refrigerator Model No. KDD46XI30I/04 and replacement

Address:Degloor Taluka, Nanded, Maharashtra

Dear Sir,

With reference to above subject we purchased refrigerator Bosch Make from M/S Sairaj Electronics and Home Appliance. Attached here with Invoice. Please find below details of Refrigerator.
Model No: KDD46XI30I/04
Sr. No.:[protected]
Date of Purchase: 9 November 2019
Location: Degloor Taluka, Dist Nanded, Maharashtra, India

We found that during normal operation suddenly the Refrigerator stopped working since last month. Furthermore, we have approached the supplier and they assigned an Authorized Representative from Nanded district. During his visit they replaced the Power Module and Motor Module. and charged us around 12, 500.00 INR including RS 800.00 service charges. These charges are very high and beyond our capacity. Anyhow we borrowed the money and paid to Bosch Services.

The main purpose of writing this email is that we are not happy with the product that we purchased and getting complaints. We never expect such reputed brand product got break down within 15 months of product purchase. Also, we spent around Rs 56, 500.00 on this product as of now in such tough COVID crises. I am enclosing here with all relevant documents such as Invoice, Product detail, Spare Parts Replaced for your ready reference.

Therefore, we request your support and investigate this issue and our humble request is to replace this product as earliest and provide us with a reliable Refrigerator. We can not afford such expensive service in future.

We look forward to your feedback and confirmation.

Best Regards
Qamar Desai
+91-[protected]
+6 photos
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Aug 12, 2021
Complaint marked as Resolved 
Bosch Home India customer support has been notified about the posted complaint.
Verified Support
May 04, 2021
Bosch Home India Customer Care's response
Dear Customer,
We regret the inconvenience caused and have informed our team about your concern. They’ll reach out to you at the earliest to resolve your issue. We appreciate your cooperation in the meantime.
Regards,     
Bosch Home Appliances Team
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