Bosch Home India — Current leakage in newly purchased dishwasher

SmritiNarain

Address:

K K SALES PVT LTD CIVIL LINES ALLAHABAD

The product as told by your technician himself during the time of installation itself has an issue of full current leakage from all over the dishwasher body and we have not used it even once after demo due to safety precautions and no consideration is done from company or dealer side even after several complaints made both to the dealer and customer care service, only complaint nos are being provided. The technician who visited has put up a report of earthing to be processed at our home and as said by him that "all Bosch product has this issue and we would not have purchased Bosch dishwasher but of some other company"". But we don't have any earthing issue at our home and all other electrical appliances are working properly without leaking any current.And moreover earthing is done at places for safety purposes not for any new product which is faulty and leaking full current since the day of purchase. We have purchased it on 25 th Dec 2020 and as the product is in warranty we want this dishwasher to be returned and refunded as we do not want any such unsafe product for any mishappening to occur. Complaint was lodged to the dealer within a week of purchase and then severally and then to the customer care on 21st 28th 30th jan2021 but no follow up or action is processed for any solution. Complaint no [protected], [protected],
[protected].latest on 30th Jan 2021
[protected].but no action since then no follow up call nothing.
As I have purchased this dishwasher for my parents who are senior citizens and have no domestic help . They are being very frustrated both by the replies of the dealer and technician and they have to visit the shop at intervals for appropriate solution to this which itself a task causing great inconvenience to them as well as to me as I'm working and can't give this much of time daily for this issue. I have invested in this product for convenience to my parents but am feeling much disappointed.
Kindly get this dishwasher returned and refunded as we are very disappointed with this purchase and with the services and customer care.

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Bosch Home India customer support has been notified about the posted complaint.

Verified Support

Feb 04, 2021

Bosch Home India Customer Care's response Hi Smriti,
We regret the inconvenience caused and have forwarded your details to our concerned department. They’ll reach out to you at the earliest to assist further.
Regards,
Bosch Home Appliances Team

Feb 05, 2021

Updated by SmritiNarain Sir
I have received a mail regarding this complaint and they without any talks or visit or any observation of the fault are just mailing that there isn't any issue... But actually the product is faulty and we are at the same position of that before lodging the complaint.. And the issue lies unresolved.
They are asking to do earthing for a new product which is not digestable because all our other products of different companies are working very well without any such issue and this thing was not stated at the time of purchase that I have to bear the cost of earthing and any casualty to occur after this purchase.
Kindly do appropriate observation and don't just overlook the matter.
Our product is in warranty period and the problem is occurring since the day of purchase, so we do not want to have it any more kindly get it refunded