[Resolved]  Bosch Home India — dishwasher/ bosch (boss) is zero for noida-up-india i want my money back

Address:	Gautam Buddh Nagar, Uttar Pradesh, 201301
Website:	BOSCH-HOME.COM/IN

Bosch (Boss) is zero for noida-up-india – i want my money back
I purchased a bosch dishwasher sms60l18in on 14/10/2017 from reliance digital, logix city centre mall, noida-201301 (Up) at the cost of rs 37049.05, payment reference number #[protected] fd/ z-nr : 9705/ 00538. Initially, a technician from reliance came for installation and demo on 15/10/2017, but he was highly incompetent. He did not know what all parts were supposed to be there within the delivered package and did not even knew how to open the dishwasher. When asked, he replied that it was the first time he was working with a bosch dishwasher and as a result was unable to work properly. Next a technician arrived from bosch on 18/10/2017 and though he was able to provide a demo, when asked to connect the water supply, he miserably failed to do a professional work. While he connected the dishwasher to water supply, he removed another pipe and left it hanging open, so that whenever the tap in the kitchen sink was opened, water started to flow from the aforementioned pipe in the open. When asked to later correct it, he replied that he was only supposed to connect the dishwasher which has done and rest was not his problem and refused to do anything about it. Another instance showing the incompetence and negligence of both the companies was brought to light when on 09/12/2017, i mailed to service.[protected]@bosch-home.com about dishwasher not working (Flashing error code e09). When i received no response till 11/12/17, i made a call to toll free no #[protected]. The operator simply replied that we have not received any mail, so i lodged the complaint with order id: [protected]. The technician, mr. Sandeep singh ([protected]) reviewed the dishwasher and made a call slip with service order number: [protected] stating that “heat pump to be replaced”. He also said this part is damaged due to hard water of noida region and it will be replaced in ten days. But it is not be replaced till date i. E. On 19/12/17 10:42 pm. Now the following questions arise:
• at the time of purchase, reliance digital salesmen promised a number of times that the services of bosch is excellent, no problem of hard water, if any issue arises, we will take up the matter with bosch. Now they[protected]/09) are saying, deal with bosch yourself, it is not our duty to help in this case. Are they sitting only to loot the public?
• when bosch dish washers are not fit for noida region, why is the up govt. Allowing both the companies (Reliance and bosch) to make a fool of public?
• what is the guarantee that bosch will replace part even in the next 10 months?
• what is the point of two years warranty, when the machine collapses even before completing two months?
• when my mail did not bounce, how did the operator replied we have not received any mail?
• is india inc. Allowing these types of fraud companies to loot the public?
• is ten days time allowed by ministry of consumer affairs (Mca)?
I want my money back. I will purchase another india made dishwasher. Both the companies (Reliance digital and bosch) should be black listed, so that the faith of public in modi & yogi government continues.
Regards,
Sanjay agrawal
K-502, amrapali zodiac
Sector-120
Noida - 201301 (Up)
Mob : [protected]
[protected]@gmail.com