Bosch Home India — Dishwasher issues since 17 May and not resolved.

First Complain logged on 21 May 2021 and no resolution till date (19 June2021), Email complaint Posted on 12 June2021 and till date no action. No one even responds to tweets, messenger replies. Bosch is the Worst product to buy.
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[protected]@Bosch Service, (posted 12 June 21)

I’m writing this email to complain about your service and product issue.

We have been using Bosch Dishwasher appliance since 2017 as we always believed the quality of product was far better as compared to other market models which were cheaper and equivalent. We bought this product with a BRAND reputation and we wanted our OLD parents to live a peaceful life with less daily chores.

Unfortunately my belief is shattered now as we faced a product issue last month during mid May (17 May2021).
Due to ongoing lockdown, we finally decided to log a complain with Bosch using online system on 21 May 2021 (via SMS), complaint number[protected].

After registering the complaint, we got a call from your Service Partner (Galaxy Enterprises, Noida) to visit and check the dishwasher.
Service engineer arrived 4 days later finally after we chased him every day to visit after reminders.

After the visit on 26 May, it was concluded that the power supply is faulty and it needs replacement. We were also told verbally by the engineer that it will take 1week for the same to be delivered as delays are expected due to lockdown.

Since 26 May and till date, we have been asking Galaxy enterprises for a firm date of part to be replaced but we don’t get any proper answers.

You can yourself see from mail below that there is a committed date and i just spoke to them on phone with no answers still.

My question to BOSCH Service is that as follows:

1. Complaint was logged with BOSCH then why a service partner was sent who don’t know the status of parts and have no customer handling skills?
2 if a service part is required, it should be easily visible in system that when it will be received? Galaxy Enterprises have not been sharing the information transparently.
3. When will my part arrive and be replaced, i need firm dates from BOSCH Service?

I also want to launch a formal complaint against Galaxy Enterprises for service deficiency, i assume that this email is treated as a COMPLAINT and necessary action taken.

As a consumer, i would prefer not to buy any BOSCH appliances again for life as this episode has shattered by experience of buying German products.

An AGGRIEVED BOSCH CUSTOMER

Thanks you if you take customer feedback seriously

Manish NigaM